The AA is rolling out its new EV Support Service division to help support more fleets and businesses that have plug-in vehicle drivers.

The new service will roll out a dedicated support package for several operators in the domestic, workplace and public charging environments.

This is in addition to contact centre staff to provide EV drivers with support at the end of the phone, as well as the potential for field-based technician options to maintain the country’s growing EV infrastructure.

The EV Support Service follows on from The AA partnering with SWARCO eVolt in June this year to provide support drivers when attempting to use a chargepoint.

The launch of the EV Support Service coincides with The AA’s new whitepaper that examines the current usage of and attitudes towards electric vehicles, alternative fuels and the wider regulatory picture.

The paper proposes that introducing punitive measures on polluting vehicles is not on its own an answer to reducing emissions if suitable alternatives are not available.

It said batteries, range, payload and charging infrastructure are just a few of the areas which will need to develop significantly, for EVs to become used in as a widespread a way as possible.

Dean Hedger, AA EV new business development manager, said: “We have a deep and continued commitment to ensuring the availability of both the expertise and technology to meet the needs of fleets and drivers throughout their vehicle lifecycle.

“With more EVs on UK roads, it is important that we deliver a service that ensures excellent driver experience, for new users and EVangelists alike.”

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Hedger said the EV Support Service builds on The AA’s existing capability across the business, including having the largest group of EV Level 2 trained technicians in the UK.

One third of the AA Prestige garage network is already EV capable, most of The AA’s company cars are already EVs or plug-in hybrids, and AA Drivetech provides specific EV driver training.

Hedger said: “The logical next step is ensuring we can support the infrastructure accompanying EV vehicle adoption.”



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