Apple has identified an issue that renders 2016 and 2017 MacBook Pro models unable to charge above 1%, saying it will replace compromised batteries for free.
Outlined in a support document on Tuesday, the problem also triggers a battery health status warning that indicates “Service Recommended.” Apple says a “small number” of 2016 and 2017 MacBook Pro computers are impacted by the issue.
According to the support document, the following 13- and 15-inch MacBook Pro units are affected:
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
Owners experiencing the charging issue are urged to contact Apple for a free battery replacement. The company will examine incoming Macs prior to service to determine eligibility. Users can access Battery Health in System Preferences or, in macOS Catalina or earlier, by holding the Option key and clicking the battery icon in the menu bar.
Apple earlier on Tuesday issued a macOS update, macOS 11.2.1, to address the problem and prevent it from manifesting in machines that are operating normally. The company instructs owners of the above Mac models to update to macOS Big Sur 11.2.1 or later or install the macOS Catalina 10.15.7 supplemental update.