Wednesday, July 28, 2021
How-tos

How To Fix IRS2GO App Not Working


The IRS2GO app not working on your mobile phone problem is most likely caused by a software glitch. To fix this you will need to perform a series of troubleshooting steps on your phone such as clearing the cache and data of the app or installing then reinstalling it.

The IRS2Go mobile app is the official app of the IRS that allows taxpayers to check their refund status, make a payment, and find free tax help just to name a few. It can be downloaded for free from the Google Play Store and requires several permissions to run properly. These permissions include location ( allows search for nearby Volunteer Income Tax Assistance (VITA) and the Tax Counseling for the Elderly (TCE) locations), phone ( allows app to make phone calls to IRS), and phopot or media files ( allows app to use media files).

What to do when you get the IRS2GO App Not Working problem on your Android phone

One problem that you might encounter while using the IRS2GO app on your phone is when it crashes, freezes, or does not work properly. Here’s what you need to do to fix this.

Things to do first:

  • Restart the phone.
  • Make sure your phone is running on the latest software version.
  • Make sure to get the latest IRS2GO app update from the Google Play Store.
  • Make sure your phone has a good internet connection.

Method 1: Clear the cache and data of IRS2GO

The first thing you should do is to make sure that the problem is not caused by a corrupted temporary data stored by the app. Take note that the exact steps may differ for your particular Android device model.

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Time needed: 3 minutes.

Removing temporary data of app

  1. Tap on Settings.

    You can do this by swiping up from the Home screen then tapping on the Settings icon.Fix IRS2GO App Not Working

  2. Tap on Apps & Notifications.

    This is where you can manage your app settings.What to do when you get the IRS2GO App Not Working problem on your Android phone

  3. Tap on See all apps.

    This will list all of the apps installed in your phone.tap on see all apps

  4. Tap on IRS2GO.

    This will open the app permission notification and storage info.tap irs2go

  5. Tap on Storage & Cache.

    This will open the app storage and permission settings.tap storage and cache

  6. Tap on Clear Storage and Clear Cache then make sure to confirm your action.

    This will remove the temporary data stored by the app.clear storage and clear cache

Once the app has been reset to its original state try checking if the issue still occurs.

Method 2: Uninstall then reinstall the IRS2GO app to fix now working issue

Sometimes this problem can already be caused by a corrupted app file. In order to fix this you should uninstall the app then install a fresh version from the Google Play Store.

After performing the steps listed above you will successfully fix the IRS2GO app not working on your mobile phone problem.

Visit our TheDroidGuy Youtube Channel for more troubleshooting videos.

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