AN INNOVATIVE tool could help ensure drivers get the best deal when taking their car in for a service, and only pay for what they really need.
Exclusive to CarShop Service Centres, the “vehicle health check tool” provides customers with a personalised video showing mechanics inspecting their car.
In a bid to help motorists understand exactly what’s wrong with their motor, mechanics will video themselves carrying out service checks, explaining what they’re doing and why potential repairs are recommended.
The footage is then sent to the car owner via email or text message, along with a list of suggested work based on the issues shown in the health check video.
The list will break down each suggestion, with the urgency of the work indicated by a traffic light colouring system and the cost of each repair.
Available on a smartphone, computer or tablet, you will then be able to accept or decline each different task, meaning you only pay for the work you want done – and there’s no hidden costs when you pick up your vehicle.
The system will prevent drivers from paying for repairs they hadn’t planned or budgeted for.
And with everything out in the open, there’s no incentive for mechanics to try to add on extra work or rip motorists off.
Kirk O’Callaghan, Operations Director at CarShop, said: “We’re excited to announce the launch of our new video vehicle health checks which aim to take car servicing to the next level.
“We hope launching this tool will allow our customers to have a better understanding of the work we’re doing to their vehicle, and why it’s important.
“We want our customers to be in full control of the services we provide and to feel as educated and supported as possible.
“Vehicle health is highly important when it comes to keeping all road users safe, so we feel it’s our responsibility to involve drivers in vehicle health process as much as possible.”