Sunday, June 23, 2024

Cleaning a stranger’s earwax out of the AirPods from Hell — a gross behind the scenes look at life in an Apple Store: Tales from the Genius Bar

When AirPods first launched in September 2016, it was magical. Wired earphones were a thing of the past, and despite looking like you had toothbrush heads in your ears (you’ve seen the memes), the wireless earbuds quickly became the hottest tech product of the year.

I started working at my local Apple Store the following year, ready to tackle the Genius Bar and fix any problem thrown at me. Unfortunately, unbeknownst to me, it was the start of my long journey in dealing with crusty human bodily fluids from the speaker grilles of Apple’s magic earbuds. 


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