Wednesday, April 24, 2024

Zoom is bringing AI to live chat customer service

Top Video conferencing software provider Zoom has announced a new “intelligent conversational” live chat solution powered by artificial intelligence.

In a keynote event followed by a post (opens in new tab) on the Zoom blog, the company announced Zoom Virtual Agent (opens in new tab), a chatbot designed to help businesses provide efficient customer service in a cost-effective way, by reducing handle times for human customer support staff.


This website uses cookies. By continuing to use this site, you accept our use of cookies.